Need help?
Frequently asked questions
Orders and shipping
We ship throughout the United States.
Everything is made to order. Orders ship within 5 days of being placed, and you will get an email with tracking when yours is on its way.
Yes. Choose pickup at checkout and we will email you when your order is ready at 140 Cass St, on the Woodstock Square. Please wait for that email before coming in.
Yes. Enter their address as the shipping address at checkout. You can add a gift message in the note box on the cart page.
Please look over your order when it arrives and contact us right away if anything is damaged or wrong, so we can make it right.
You have 30 days after receiving your order to request a return. Perishable items, custom orders, sale items and gift cards cannot be returned. Email orders@etherealconfections.com to start a return, and see our refund policy for the details.
Our chocolate
We make our chocolate from the cacao bean ourselves, in our building on the Woodstock Square: roasting, grinding and tempering. See how we make it.
Ingredients are listed on each product page. Our kitchen is not a dedicated gluten-free or allergen-free facility, so cross-contact is possible. If you have a severe allergy or Celiac disease, please contact us before you order.
Yes. Build a truffle box of 4, 8 or 12 and choose every piece.
The Club
Pick a box of bars, truffles or both. We choose the chocolate each month and send it with tasting notes. Shipping is included in the price. See the boxes.
You are billed when you order and then every 30 days. You can pause or end your subscription from your account.
Yes. Pay once for three, six or twelve months and we send a box every month to the person you name. Nothing renews. Give the Club.
Visiting and events
140 Cass St, Woodstock, IL 60098, on the Woodstock Square. Sunday to Thursday 7 AM to 9 PM, Friday and Saturday 7 AM to midnight. Plan your visit.
Yes. Order ahead for pickup, or see the cafe menu.
Our speakeasy is downstairs. Reserve a table.
Yes. Weddings, showers and private events are handled by Events at Ethereal.
Gifts for business and wholesale
Yes. See corporate gifts for client and team gifts.
Yes. See wholesale to get started.
Use the contact form, or call 815.687.0320.
